Our Clients

  • ANZ
  • Adecco
  • Aviva
  • Fred Health
  • Insurance Line
  • Members Equity Bank
  • MYOB
  • National Australia Bank
  • SEEK


Fred Health has been successfully working with Lysander Consulting Group for the past two years.  After reviewing our customer service strategy, we worked with them to implement changes to our key pain point --our call centre.  We worked with Lysander to redesign our call workflow and retrain our team.  The end result was a staggering 97% reduction in our call wait time and a dramatic improvement in our customer and employee satisfaction.
Paul Naismith – CEO & Director, Business Development – Fred Health

Members Equity (ME) has had a long and fruitful relationship with Kerrie Adaway from the Lysander Consulting Group which stretches over six years. Numerous programmes on customer service and sales have been delivered to hundreds of staff from all levels of the business. The Needs Based Sales program delivered an immediate growth in sales figures and the Achieving Excellence in Customer Service program continues to support and champion ME's caring and high performing culture. The success of these programs is underpinned by Lysander's highly professional approach in developing training solutions that truly address our ever changing business needs. The flexibility that has been extended to us at every stage of the process has ensured that staff receive tailored programs that enhance their working and personal lives. Thank you Lysander. ME looks forward to our on-going business partnership in providing worthwhile training solutions that help our business grow and prosper.
Kim Verbeek - Head of Retail Customer Service - Members Equity Bank